Delivery Terms

We deliver throughout Georgia. We do not ship internationally at the moment — if you are outside Georgia, please write to us before ordering rather than placing an order we would have to cancel.

The delivery charge is calculated at checkout from your address and shown before you confirm, so you never see a cost after paying. Where a free-delivery threshold applies, it is displayed in your cart.

Production time starts when your payment clears, not when you place the order. Bank transfers usually clear the same working day, but a transfer sent on Friday evening will normally be seen on Monday. Quoting your order number in the transfer reference is what lets us match your payment quickly.

Where an order contains several items with different production times, we send it once everything is ready, so the longest item sets the pace. Tell us if you would rather have part of it sooner and we will split the shipment where we can.

Every order has an order number, sent in your confirmation email. You can follow its progress from the order tracking page, or from “My orders” if you were signed in. We update the status as your order moves from new, to printing, to shipped.

These are estimates, not guarantees. A print can fail overnight and have to be started again, a filament colour can run out, and couriers have bad weeks. If your order is going to be materially late we will tell you rather than let you wonder, and you may cancel for a full refund if a delay makes the order pointless — a birthday gift that would arrive after the birthday, for instance.

Please give a phone number the courier can actually reach — most failed deliveries are failed phone calls. If nobody is available, the courier will follow their own re-delivery procedure.

If a parcel comes back to us because the address was wrong or nobody collected it, we will contact you. Re-sending it costs a second delivery charge. If you would rather cancel, we refund the item under our Refund & Return Policy, though the original delivery charge is not refundable in that case.

Check your parcel when it arrives. If the packaging is visibly damaged, photograph it before opening — it helps enormously with a courier claim.

Risk passes to you when the parcel is delivered to you, but until then it is ours: if it arrives broken or does not arrive at all, that is our problem to solve, not yours. Contact us within 14 days of the expected delivery date and we will reprint or refund.